BedtimePilot Support
Get help, report a problem or manage your subscription.
Contact us
Include your device, OS and app version, steps to reproduce the issue and what you expected. Do not send passwords, payment card details or unnecessary health data.
Subscriptions, restore purchases and refunds
Manage or cancel in iPhone Settings > your name > Subscriptions. Deleting the app does not cancel a subscription. To restore purchases, use the original Apple Account and choose Restore purchases on the app’s subscription screen.
A reminder did not ring?
Check that the reminder is enabled and its time is correct, then check system notification or alarm permissions, volume and Focus settings. The website does not ring a system alarm; set a separate backup alarm for important commitments.
Data and planning help
Website plans stay in the current browser. Use Data & preferences to export a backup or delete local plans. iOS data stays on your device. Removing local data does not delete submitted feedback or waitlist emails; contact us by email for those requests.